Hampton Inn & Suites Cleveland-Beachwood

Our room ended up being double booked, and the staff was excellent in taking care of the problem. We had booked a two queen bedroom, but all that were available were suites with one bed and a pullout couch. We had four adults and an infant with us and upon seeing this, they comped us a room so we could each have a bed. Excellent customer service, realizing the issue was not our fault and making sure that we were made a hole. Would recommend to anyone looking at this hotel.

Area was nice and safe. Hotel staff were extra polite. Room was clean. Breakfast was delicious. Nice touch on welcome package of bottled water and chocolate chip cookies. Staff helping with breakfast baked some cinnamon pastry and came to each table to ask if we wanted one while it was hot and fresh. Excellent and enjoyable experience. Left white jacket on bed and night supervisor Edward Robinson mailed it to me. Just another way hotel staff went out of their way to accommodate customer.

Loved the location. Close to Cleveland but far enough outside of the big city. Located right next to a nice outdoor mall. Bed comfort was amazing! Staff were super friendly.

Great Location for my activities while there.

The check was a breeze! I messed up the date and unfortunately was charged for the one night I didn't stay but its ok. It was my fault. I called and got booked for the very next day. They was super friendly and easy. Pool and hot tub was awesome. Room was comfortable and awesome. The breakfast was EXCELLENT. we definitely will be coming back to this hotel. And it was quiet considering how many ppl were there.